Mantra 2 Bond Street

This survey is very difficult to answer with a rating system. When we got there the rooftop pool was under construction resulting in us not wanting to stay. We in fact were very upset. The staff was excellent. The young man at the desk offered our money back or a credit for food. The restaurant manager, Vinnie, totally changed our frustration. He has amazing customer service and impressed us so much that we decided to stay and want to return if nothing else to see Vinnie! The staff made all the difference in our stay.

We were travelling with three kids aged 3-9yrs old and it was the perfect hotel experience for them! They were so excited and felt really fancy. The room catered perfectly to our family of five and being so central in location meant it was really easy for us to get around and find whatever we needed.

Location in the city was great especially for transport links. The apartment lacked natural light and was very dark and quite dingy.as the neighbouring building was very close. An apartment is always good for a week long stay as we were able to eat in the room and also the washing machine and dryer were used. '

The Mantra 2 Bond Street hotel is perfectly placed as it's within a 10 minute walk to Circular Quay (ferries, Opera House, bars, restuarants and buses, trains and trams), Darling Harbour, shopping centres and the Theatre Royal. My apartment was clean, comfortable, spacious and very well equipped. It was quiet and had a lovely view over George Street which is pedestrianised with just the light railway (trams). The staff were very friendly, answered all my questions and pointed me in the direction of the nearest supermarket (Coles, a 5 min walk away). Ignore the poor reviews, this place is excellent.

Location was amazing, staff were very easy to deal with and halpful when we had an issue with our room. My daughter loved the pool/spa with a view and we loved having a handy base to return to through the day. View from the 14th floor was brilliant as well and we spent a lot of time staring at the surrounding city skyline.